1. Purpose
These terms of sale govern the use of the Barkeel software, published by Smart Business Solution, and the purchase of its subscriptions. Barkeel is online business management software (point of sale, inventory, customer credit, purchases, invoices, simplified accounting) available on a phone or a computer at app.barkeel.com, wolofal.barkeel.com and english.barkeel.com.
Creating an account or paying for a subscription means accepting these terms. The service is intended for shopkeepers, businesses and professionals.
2. Account and team
The business owner creates the account with their name, the name of their business, their email, their phone number and a password. They guarantee that this information is accurate.
They can invite team members (managers, sellers) with an invitation code. The owner chooses each person's rights and remains responsible for how the team uses the account. Each user keeps their password secret; any action taken with their login is deemed to have been taken by them.
3. Free trial
Every new business gets a 14-day free trial with all Premium features, with no bank card and no commitment. At the end of the trial, the subscription must be paid to keep recording transactions; otherwise, the rules of section 6 apply.
4. Plans and prices
Two plans are available:
- Classic: one shop, up to 3 users (owner included), one promotion per month;
- Premium: up to 5 shops and unlimited users (more than 5 shops: Enterprise plan on quotation), transfers between shops, batch and expiry date tracking, serial numbers, VAT, an advanced dashboard and three promotions per month.
The subscription is paid monthly or yearly; the yearly subscription includes one free month. Prices are in CFA francs, all taxes included, and shown in the app on the “My subscription” page. The applicable prices are those shown on the day of payment.
Smart Business Solution may change its prices. Customers are notified at least 30 days in advance; the new price only applies from the next renewal. Any promotional offers are time-limited and cannot be combined unless stated otherwise.
5. Payment and activation
Payment is made by Wave or Orange Money to the number shown in the app, in the name of Smart Business Solution. The customer then sends the payment receipt on WhatsApp. The subscription is activated or extended as soon as the payment is checked, and the invoice is available in the app.
A payment made before the due date extends the subscription: the remaining days are kept. There is no automatic debit: the subscription is only renewed if the customer pays for a new period.
Any period that has started is due and is not refunded, except for a payment error by the customer (double payment, wrong amount) reported within 30 days, or a service interruption caused by Smart Business Solution.
6. Due date, grace period and read-only mode
On the due date of the subscription or trial, the customer has 7 days of grace during which they can keep using the app normally. After that, the account switches to read-only: the customer can view their data but can no longer record sales, purchases or changes. Everything is restored as soon as a new period is paid.
7. Customer data
The data entered in the app (products, stock, sales, customers, suppliers, amounts) belongs to the customer. Smart Business Solution hosts and processes it only to provide the service; it does not sell it or share it with any third party, unless required by law.
The customer can ask at any time for a copy of their data or for its deletion by writing to customer service. After the subscription ends, data is kept for at least 12 months in read-only mode, so that the customer can come back or retrieve it.
Data is securely hosted by specialised providers. Personal data is processed in accordance with Senegalese Law No. 2008-12 of 25 January 2008 on the protection of personal data. The customer, and the people whose information they record (their customers, their team), can exercise their rights of access, correction and deletion through customer service.
8. Availability and support
Smart Business Solution does its best to keep the app available at all times and the data backed up. Short interruptions may occur for maintenance or updates, or because of an internet, power or provider outage. The app evolves regularly: features may be added or improved.
Customer service answers on WhatsApp (+221 75 103 75 75) and by email (contact@smart-biz-solution.com), in French, Wolof and English.
9. Use of the service
The customer agrees to use Barkeel for their lawful business, not to try to access other businesses' data, not to copy, resell or decompile the software, and not to disrupt its operation. In case of serious breach, Smart Business Solution may suspend the account after notifying the customer, except in an emergency.
10. Liability
The customer alone is responsible for the information they enter (prices, quantities, VAT rates), their invoices, their tax returns and their accounting. The accounting provided is simplified accounting based on SYSCOHADA: it helps the customer but does not replace a chartered accountant.
Smart Business Solution's liability is limited to proven direct damage and cannot exceed the amount paid by the customer over the last 12 months. It cannot be held liable for indirect losses (lost profit, loss of customers) or in case of force majeure.
11. Intellectual property
The Barkeel software, its brand, texts, visuals and code remain the property of Smart Business Solution. The subscription grants the customer and their team a personal right of use for its duration, without any transfer of ownership.
12. Ending the subscription
The customer can stop at any time simply by not renewing the subscription. They can also ask customer service to close their account and delete their data.
13. Changes to these terms
These terms may be changed. The applicable version is the one published on this page on the day of payment. Customers are informed of significant changes in the app or on WhatsApp.
14. Governing law and disputes
These terms are governed by Senegalese law. In case of difficulty, the customer and Smart Business Solution first seek an amicable solution by writing to customer service. If no agreement is reached within 30 days, the dispute is brought before the Tribunal de commerce hors classe de Dakar (Dakar commercial court).